SHIPPING & RETURNS

Shipping Policy

FREE SHIPPING for all Asia countries
OPTIONS            COST        TIME                                       
STANDARD HKD 20 3 - 5 BUSINESS DAYS*




*except in outlying Islands or remote areas

WE SHIP WORLDWIDE!
OPTIONS            COST        TIME                                       
STANDARD HKD 80 1 - 2 WEEKS*




*except in outlying Islands or remote areas

Orders placed after 18:00 (HKT) will be processed the following business days.  We generally ship in-stock orders within five (5) business days of receipt of your orders and vertification of your credit card.  Please note that your credit card will be charged once the order is shipped.

All orders are shipped by Hong Kong Post Office as registered letter only on business days (Monday through Friday), excluding holidays.  Any orders placed on Saturday or Sunday will be processed the next business day.  Please allow an additional 2 - 3 business days for deliveries to outlying Islands of Hong Kong and remote areas.

All orders will be shipped in non-woven bag and packed in brown envelope, the final packaging methods will depend on the contents of the order.

We cannot guarantee any particular delivery date for your orders.  Items ordered together may be shipped separately.

Items will be delivered acccording to their availability.  In case of incomplete delivery, only the items delivered will be charged.  Please note that ChillTee reserves the right to cancel any order due to stock availability or information errors.

All shipments must be signed for unless otherwise stated by the customer(s) or within your order notes.
 

Return Policy

We want to see the knowing smile on your face through wearing our clothings and simultaneously, stirring up stories and zesting you with simple, relax and fun moments.  However, our brewing may not always satisfy your taste buds and you may find yourself with an item you wish to return.  Unfortunately,  we do not perform return and exchange at this time.  We will update our customers when this option becomes available.

Note:  Pictures and information are for reference only, commodity in pictures shooting, different lighting and display color and other issues may cause color discrepancy, all to prevail in kind.



How do I track my package after it has been shipped?

For all purchased orders, you will receive an email notification confirming the shipment... MORE

What kinds of shipping options do you offer?

Hong Kong Post is our shipping carrier. We offer FedEx as our alternate shipping carrier... MORE

Can I exchange the item I received for a bigger/smaller size?

Please note that we do not perform exchanges at this time... MORE

Why didn't I get an email about my order being shipped?

It will normally take us 2-3 business days to prepare and proceed the orders for shiping. However, if you may not be able to receive our confirmation email... MORE

Do you accept international orders?

FedEx courier service has global coverage with over 140 courier agencies. To find out if we ship to your country, simply take a look at the listed countries... MORE

How does international standard shipping work?

We use FedEx for the international shipping options. FedEx picks up your order from our warehouse, applies the necessary postage, and handles the order until it reaches the destination country... MORE

How much does shipping cost?

We calculate the shipping cost for each order purchased according to the destination and will be reflected on the checkout page for your confirmation... MORE

Where do we deliver?

We offer a flat rate standard shipping offer at only 80 HKD for all international countries listed... MORE


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